cats and dogs animal hospital yelp
Your Veterinarian in Buffalo, NYCall us at (716) 847-0181Fax Number (716) 847-0183 Pet Emergency? Read no further and call us right away! McClelland Animal Hospital is the oldest existing and operating animal hospital in Buffalo, New York. The hospital services cats, dogs, ferrets and some pocket pets. We also offer kennel and pet grooming services. We pride ourselves in excellent client communication, education, and service.
We strive daily, to offer exceptional standards of quality medicine and surgery. Our veterinarians' passion is second to none. We hope you enjoy the feel of a small family practice setting, and come to know us well. At our veterinary clinic, we offer a full range of veterinary services including examinations, second opinions, spays and neuters, soft tissue surgery, in-house laboratory and digital x-rays, and limited diagnostic ultrasound.
We can also provide emergency veterinarian services. We have a number of resources for you to learn about how to take better care of your pets. Browse around and look at our articles and pet videos. The best veterinary care for animals is ongoing nutrition and problem prevention. Proactive preventative medicine is the foundation and key to our practice. If you want to ask a question call (716) 847-0181 or email us and we'll promptly get back to you.
Our Buffalo veterinary office is very easy to get to and we offer off street parking. You can find directions on our Contact Us page. You can also subscribe to our newsletter which is created especially for Buffalo pet owners. In between your veterinary visits, your pet will benefit from you reading these free informative articles. Dr. Matthew M. Souza, Dr. Marylisa E. Reynders, Dr. Daniel Carrig.
Veterinarians | Animal Hospitals | McClelland Animal Hospital | (716) 847-0181 455 Ellicott St.Buffalo, NY 14203See Also: Wake Forest Animal Hospital
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45 12100 Nebel StRockville, MD 20852 (301) 230-6595 Nebel St is simply the best!!! I've been incredibly impressed with their care, empathetic bedside manner, and professionalism. Care and treatment options are always explained clearly. The best review comes from my dog, she still loves coming in, even after having ACL surgery (masterfully performed). Be careful! This facility is all about taking your money.
The staff gave us the wrong time for an appointment and then charged $175 for the "missed" appointment. At the rescheduled appointment, the office staff, led by Kelly (who I believe is the office director), added the $175 to the next bill, without telling us. When I called to talk to Kelly about this, she was rude, hard-nosed, and refused to even consider that they were wrong. They of course did not return our money.
There are plenty of good veterinarians in the area. We are going to go somewhere that isn't so focused on eeking the most money they can out of our pet. I have had pups my whole life so I have worked with many vets over the years. While I have been fortunate enough to never have had a terrible experience, Dr. Hambright is still leaps and bounds above the amazing vets I've worked with in the past.
It is so apparent that Dr. Hambright truly cares about each animal he treats. My pup actually gets excited to head to his office...at least until the needles come out. The dr takes the time to pet my pup until she is calm and comfortable. He is also very gentle with his examinations as not to startle her. Lastly, he has the patience of a saint. My husband and I discussed multiple paths of treatment for our pup and he listened and gave feedback on each option.
He is never looking to gauge pet-parents for money but rather to pick the best path for each patient. While I don't want his office to get too busy because I love that I am able to get an appointment somewhat easily, I have to let everyone with fur babies know, this office is the best!! Great care from Dr. Hambright and Dr. Fromberg. Front desk team is also friendly and compassionate. My poor dog Charlotte had been through the ringer over the past year and they did everything they could to keep her alive! When she finally crossed the rainbow bridge they kindly made a donation in her name to Penn Vet Hospital which really hit home to us, as that is where we used to take her as a puppy.
When we are ready for another pup we will definitely be going back to Nebel Street! We've been taking our dog (and my sister's dog) here for the last two years and have been very happy. My review is about my most recent visit which I was very unhappy about. My sister's dog was last seen in April 2016 for an exam and shots. It's now June 2017 so the dog is 8 wks late. I called on Tuesday to make an appointment.
Their first opening was the following Monday so I booked it, but they said they don't do all the shots at once and said I should bring her in on a different day for a tech visit to get half the shots. They said I didn't need an appointment for a tech visit and I could drop in anytime. I said I'd be in in the next couple of days and the woman on the phone said okay. So, I came in today (Thursday before the exam/shots visit and just two days after I called to schedule the annual check up), told the woman at the desk (turns out it was the office manager, Kelly) we were in for a tech visit, etc.
She looked the dog's name up. With a bunch of unnecessary attitude, she informs me that the dog hasn't been into the office for a year and a half (actually, rude lady, it has only been 14 months, not 18, but whatever) and they weren't going to vaccinate a dog without an exam first. I relayed to her my conversation when I made the appointment that I'd be in this week and I was never told it would be a problem.
I got nothing but more attitude. No apology for the wrong information I was given, no apology for my wasted time. I used to be a property manager and had a lot of balls to jungle and things to take care of, but at the end of the day, I was really in the customer service business. So is a vet's office. Yes, they take care of animals but the public is involved. Animals have humans. You can either deliver unpleasant information with attitude or graciousness.
Kelly could work on her delivery. Anyone who has ever felt the panic of a vet emergency understands the sheer terror of having beloved furbaby in pain. Google helped me locate Nebel Street and I am immensely grateful. Megan and Tyeisha were so kind and took great care of my dog, Sydney. They saw her right away and were efficient in getting her triaged - and the vet quickly disloged the stick wedged in the roof of Syd's mouth.
And they only charged $50, whereas.some emergency vets will charge $200, even for just showing up. I feel so lucky that Syd got great care from such wonderful people. I have been bringing my cat here for years! The staff is helpful and great at following up for appointment reminders and other things related to my cats needs. Sometimes I don't get the friendliest vibes from them but overall they do great work and at the end of the day that's all that really matters.
I didn't even get treatment here, but I need to make this remark that one of the receptionists here is incredibly insensitive and rude. When you Google search "Nebel Animal Hospital" thinking that you'll get the 24/7 emergency animal hospital next door, you get the phone number to this place instead. I'm sorry, most people don't call the emergency animal hospital on a regular basis and cannot distinguish that this as a separate, distinct business from the other one and end up calling this place.
I had to ask for the phone number for Metropolitan and hung up. The number didn't dial right so I had to recall her, but instead of giving me the phone number, she copped an attitude and told me to stop jamming the numbers into her ears because it hurts her ears. I'm sorry I'm trying to call the emergency clinic because I HAVE AN EMERGENCY. SORRY YOUR MILD EAR PAIN IS A LITTLE LOW ON MY PRIORITY LIST RIGHT NOW.
As a clinician, one of the first things you learn is about patient care and interaction which means EMPATHY and keeping your cool. I was never a vet tech, but I've been an EMT and seen my fare share of human patients to know that being rude to them does you and your organization no favors. I don't think she deserved to have the tone of dialing jammed into her ears but it was wildly inconsiderate. PS: I am looking at their website right now and see that they offer emergency services, I could have totally went here for my emergency! It didn't register to her that she could have offered her clinic for my emergency which I would have been more than happy to at the time knowing that her clinic is actually higher rated than the one next door.
Ouch ouch ouch, all around. I'd rather have a warm pile of mashed potatoes attend my phone than this woman. We love Nebel Street Animal Hospital. We live in Columbia and make the drive to Rockville because of the quality of their care. Our 2 American Bulldogs have been patients for the past several years. The office is unlike many veterinary offices. It is bright, it is clean and it is odor free.
The doctors are very skilled, patient and compassionate. The office staff is friendly, informative and helpful. Our dogs have had several procedures at Nebel Street. I so much appreciate the follow up from Kelly and her team. We always get a call, sometimes more than once, following up after any procedure that our dogs have received. Kelly has made herself available anytime if I have any questions or concerns.
Very recently we were given some devastating news about our male dog. Kelly was so compassionate and caring, clearly empathizing and understood our pain. I feel like we are treated as valued customers and not just another number or a dollar. Thank you Nebel Street Animal Hospital. I have been bringing my animals here since they opened. I have found Dr. Hambright and Dr. Fromberg extremely competent, patient, kind and and knowledgable.
The staff are extremely professional, kind, and filled with patience in handling the humans that happen to tagalong with the animals. I have often told them that I am hesitant to give out the practice information to people with pets because I fear not being able to get in when their popularity rises. However, despite my best intentions, they are understood to be one of the BEST places to bring one's animal family members.
Kelly, Danielle, Helen and the other staff are extremely accommodating and have always been professional, courteous and efficient. I LOVE Nebel St. Everyone there is amazing, including Kelly!, she's awesome. Always friendly and helpful. Beanie & Bella had been going to Dr. Fromberg for 4 years and she is the BEST! She has always been super sweet and explains everything in detail. I mean I practically lived there, lol - I was in the office monthly!! She always takes the time to explain in detail the issues and course of action.
Saving money where she can but suggesting the best treatment for my fur babies always. They were both senior pets, sadly Bella got a rare disease and passed away this past Feb. after battling Conn's Syndrome but Dr. Fromberg did everything right for Bella. I could not have asked for a better back up when Dr. Fromberg was out because Dr. Hambright was pretty awesome himself. I had to move to Miami this month and they will be hard to replace but whenever I'm home visiting family, I will make sure to bring Beanie in as long as possible.
They are irreplaceable. Wouldn't cut my dogs nails unless I was a client. I would have appreciated if I was told why I needed to be a client. It seemed a little snooty. My dog needed treatment right away and I selected this clinic based on proximity to my house. I had read the reviews before going and had low expectations for customer service from the front desk. I agree with many of the reviewers that the front office staff (Kelly included) were not very friendly and seem to be annoyed that people are there interrupting their work.
I also agree with other reviewers that the veterinarians seem to really care and are professional. The office is very clean and cute and very expensive! I completed my treatment plan for my animal and will be looking for a different place for my long-term needs. I am sure there is a clinic out there who has nice front office staff and competent veterinarians. So far we have brought our dog here 3 times.
They have been fast and super friendly. had bad experiences with other vets before but this one seems to be great so far. getting a shot today and planning on staying with them :) Awesome vet! The staff is helpful, Dr. Hambright is not only a great diagnostician, but has a great bedside manner. I never feel rushed and he takes the time to answer questions that I may have. I have been to other vets in the area over the years and have never been happier.
Kelly, his office manager, has always gone above and beyond to follow up and accommodate us. I cannot recommend this practice enough. A+++ Been taking my animals here for years after testing a few different local vets. Easily the best animal hospital in town. They really care about the animals and it shows. Dr. Fromberg and Dr. Hambright are both genuinely good people. Kelly up front is always super nice and friendly.
Don't listen to the other reviews citing rudeness, they are anything but that. Those people seem to have their own problems and are just taking it out on this great animal hospital. My family has six cats and a dog so we frequent the vet and not once have they been anything but awesome. Keep up the good work you all. Taylor and Sonny say hi, the other animals are just indifferent. :) I'm so disappointed that at a time when I needed a professional to utilize their knowledge and years of training beyond the routine vaccinations and wellness exam, I was severely failed.
Thankfully, no further damage has occurred as a result, but I will not be returning to the Nebel Street Animal Hospital or Dr. Hambright. I feel that this would have been a very obvious diagnosis to a semi-conscious veterinarian. I can't afford to leave my animals in the care of one so complacent. Sept 1st 2015, I took my 10 year old Mini Dachshund in for vaccinations and to address the strange behavior of random yelping and guarding as if he had an injury by being very cautious about movement near him.
I also explained that I noticed the dog had a lameness in his right hind leg (I thought it was a possible symptom of Lyme's from a tick bite. Snap test was negative.) and seemed to be socially withdrawn. Dr. Hambright performed the most basic assessment of flexing the dogs neck from side to side and up (up only), but noted no reaction or pain from these manipulations, and said his yelping must be a behavioral issue.
Noticing no changes or improvements in his strange behavior, attempting to entrust Dr. Hambright's assessment, I allowed another month to go on until I decided to take my dog to a cardiologist for a persistent cough (possibly associated with a newly diagnosed murmur). Perhaps this may explain his other strange behaviors as well. The cardiologist did a standard (yet more indepth than Dr. Hambright's) neurological test, putting the dogs snout down instead of up (dog immediately yelped) and turning the feet over to show signs of "knuckling" (something I had noticed twice the month before, but didn't know it was a sign of neuro-deficit.
I'm not a veterinarian!). The dog had no reaction and did not try to correct the placement of his paws. That same day, I took him to a neurologist who had concluded (without even needing XRays or MRIs) that my dog has a painful cervical disc rupture. Treatment options being strict cage restriction for 6-8 weeks with medications or MRI & surgery. I feel that being presented with a TEN year old mini DACHSHUND (the poster dog for spinal issues) who is said to be YELPING and behaving as if he is GUARDING AN INJURY, should have been enough for Dr.
Hambright to pay more attention than to sum it up as a "behavioral issue". I have seen 5 other veterinarians (cardiologist, neurologist, 2 generals and an internist/acupuncturist) who have all done these basic standard assessments and have found it obvious that the dog had a spinal injury & is in pain. I see the look on their faces followed by the shaking of their heads in disapproval when I say "My dog has been behaving this way since late August, was seen by his regular vet in September and I was told nothing was wrong with him.
" I feel that, because the dog wasn't in excruciating pain presenting with blatant paralysis, Dr. Hambright did the minimal observation. I am a nurse, I am trained to observe, and understand medical lingo. My education in humans does not translate well to veterinary observations, but I am well informed and detailed. I have been to Dr. Hambright 3 times and 2 of those 3 visits I have felt that he was not truly interested in my concerns and was merely brushing off as a neurotic pet mom.
Dr. Hambright may not have been able to do much more than refer me to the neurologist, but that could have saved my pet another month of pain and could have decreased a now prolonged recovery time. As an owner, we are our dog's advocate. We know their tendencies and behaviors. It is crucial that a veterinarian use your words as puzzle pieces to make a proper diagnosis. I need a veterinarian with a willingness to listen and the motivation to investigate the problems the owners are vocalizing.
I'm writing this review on behalf of my sister. She took our cat, Milo, b/c he has been spraying out side of his litter box since the weekend (including my face, yes he sprayed my face). Anyways, her experience here went very well. The front staff was courteous and professional. They took some blood and performed a urinalysis. Dr. Hampshire attended our cat. I know that a previous reviewer had a poor experience with her but my sister found her to be nothing short of great.
She was extremely kind and informative. She explained the results of the blood work and urinalysis thoroughly. She prescribed some medication and recommended a diet for Milo. It has been roughly 24 hrs since the visit and he hasn't sprayed since, hopefully it'll stay this way. The bill for everything was very fair. If your looking for a great vet clinic this is the place to go. Simply excellent.
I feel like they take a personal interest in the health of my pet. I've taken all my cats there over the last several years and have had great experiences each time. Communication and education from the staff and vets is excellent as well. I trust them to make sensible decisions about my pet's health and inform me along the way. Couldn't ask for more. I have been going to this animal hospital since I got my pup 2 years ago.
Both Dr. Hambright and Dr. Fromberg are excellent. I never feel rushed, they are engaged and responsive to my many questions, and my dog loves seeing both of the vets. They have cared for her through 2 serious health scares with professionalism and kindness. They also are not pushers of any particular therapy, x-rays, etc. - they give you the facts and let you decide what to do for your pet, something I really appreciate.
The office staff has occasionally been snippy, as other reviewers have noted. I like to think it's because they are more comfortable with animals than people! I agree that it is not ideal for someone in a customer service role, but my personal experiences in this regard have been pretty mild, and I'll continue taking my dog there for the great veterinary care.