animal emergency and specialty center reno
Today we have 9 full time veterinarians, 3 board certified specialist (starting mid-fall of 2017), and over 30 support staff. We are located at 6425 South Virginia Street in south Reno and are open 24 hours a day, 7 days a week. Animal Emergency and Specialty Center’s mission is to provide exceptional emergency, critical care, and specialty services delivered with compassion by dedicated professionals practicing evidence-based, state of the art veterinary medicine.
All of our doctors have taken a special interest in Emergency Medicine and Critical Care. They attend continuing education meetings and spend extra time staying up to date on the latest advances in emergency medicine. We also take a team approach to the management of difficult cases and work together to give each patient the best possible treatment. 24hr Emergency Veterinary Services Provided Animal Emergency & Specialty Center provides 24hr Emergency Veterinary Care for the Sparks-Reno metropolitan area.
View our full list of services in our VETERINARY SERVICES page MEET OUR EMERGENCY VETERINARIANS (Click on photo to read full bio) STEVE TING , DVM Medical Director Dr. Ting is a native Nevadan having grown up in Verdi, Nevada. He attended the University of Nevada, Reno and graduated with honors with a Bachelor of Science in Biology in 1993. He was also a Team Captain and an Academic All American on the 1983 Big Sky Championship Football Team.
After graduating from UNR, Dr. Ting attended Colorado State University graduating third in his class, with his Doctor of Veterinary Medicine in 1988. Stephen C. Ting, DVM | Medical Director Dennis Wilson, DVM | Hospital Administrator Mark Atkinson,DVM Kevin V. Bell, DVM Krista Cioffi, DVM, MHP, DACVS-SA (Surgeon) John Crumley, DVM April Heinsch, DVM Sarah Hileman, DVM Stacy Hosking, DVM, DACVIM (Cardiology) Staci Lund, DVM Michelle Peacock, DVM Regina Schroeder, DVM DACVS-SA (Surgeon) Ashley A.
Stucky, DVM Animal Emergency & Specialty Center © 20176425 S. Virginia St., Reno, NV 89511Veterinary Website Design by Cheshire PartnersSee Also: Spring Hill Animal Hospital
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42 6425 S Virginia StReno, NV 89511 (775) 557-4750 We visited today-a Sunday after our dog of 10 years had two seizures within 12 hours. We couldn't be seen at our regular vet and they were awesome at the emergency vet. We walked in and filled out a little info/paperwork. The nurse took us to a room within 10 minutes. Everyone was very calm and understanding. They didn't seem rushed but were very efficient.
We were there a total of 45 min and we were seen by the dr and had our dogs blood drawn for analysis. The facility was VERY clean and the entire experience was positive. Thank goodness they are open on weekends. An update. Our dog Daisy got extremely worse with her seizures (12+ in 8 hours) after just another day so we brought her in at 4:45am. We called ahead and they met us outside with a gurney.
It was her time to go and the staff was so helpful and compassionate They had all our paperwork ready and brought us right into a room. They helped us say goodbye in such a graceful way. A beautiful blanket was draped over her and they gave us time alone. The Dr was very gentle and kind hearted and explained everything. Thank you for helping Daisy go peacefully. We recently relocated to Reno and of course in that interim one of our English Bulldogs gets an abscess on his foot with a high fever.
These monsters are our babies and even to have him in this medium level of distress REALLY stresses us both out. Upon entering we were immediately taken back to a room by a tech who went through all the initial questions in a prompt and efficient way...in cases of er vet visits we don't want to chit chat and she knew that. I appreciated her caring attitude but quickness about moving us along to the doc.
Dr Bell came to see him quickly and presented us with the options of problems and potential fixes. He was upfront about the costs in a frank and honest way. While they kept him for 4 hours for treatment and diagnosis they kept in contact with us and took time to explain everything to us. When he was awake again and ready to go home the tech was welcoming and took time to explain the necessary after care, meds, and invoice.
We then met with Dr Bell who provided another explanation and factors to look for that could cause concern during the healing process. The experience here was great! Especially for dog parents who are away from their tried and true vet. The facility was clean and efficient. I feel that they provided true caring and concern for our pup and hopefully he's on the path to recovery. Had to take my ten year old calico kitty down to Animal Emergency for a broken tooth.
I called to let them know before I came down about what happened, and they said they don't do dental work, but to come on down if I didn't want to wait for the vet to open in the morning. I ended up going down there, because I didn't want my cat to be uncomfortable all night, and I got right in. They were able to get her broken tooth out anyway, gave her an antibiotic, and I was on my way in just over an hour.
Everyone there is extremely friendly. Thank you Animal Emergency! I was sent here by poison control after my dog got into my advil. They took $3,000 (while a doctor stood over me waiting to pay with absolutely no heart.) Then called the next morning to tell me to come say good bye to my dog. Absolute worst place. Unfortunately, I visited this center recently when my cat was critically ill. The vet, Dr.
Ting, was professional, thorough and patient. I was able to ask all the questons I needed to determine what course of action to take based on their information. All costs for varied treatments were provided in a caring manner. There was no good outcome for my cat that Saturday but he,was in the best of hands. I had been here with my dog who also treated very carefully and expertly back in 2015. If your vet is not available after regular hours, come here and you will not be disappointed.
I hope to avoid seeing them again since my current dog, Dora, seems fine ...but one never knows. They are there 24/7 and take Care Credit as it is not going to be inexpensive. I am not a fan. I brought a dog who was limp, heartrate 200 respiratory rate 160, to this clinic. He had a history of cardiac abnormalities, had seen Dr Hosking in the past. He also had back surgery in SLC, by a surgeon, Dr Rob Badgley.
The AMC "vet" recommended a scan of his gall bladder. She was extremely unpleasant when I declined. I'm so glad there is a new specialty vet/ emergency care in Reno. Dr Hosking, I was not offered an appointment for an appointment for three plus weeks after I thought my dog was at risk for sudden cardiac death. Maybe triage is important at your clinic. Not sure they understand the concept. The vets seem to want to use your equipment! My dog was a patient here 2 times and I was very happy with their service.
The check in was quick and the doctors did a good job both times. The waiting area and the rooms were very clean and organized, much cleaner than those of some hospitals and medical offices treating humans in Reno. I won't be returning here again. My 8 month old puppy was hit by a car late one night and this was the only hospital I knew of in Reno open 24 hours. You have to ring a doorbell to be let in to the hospital, which I can understand from a safety standpoint, but when you're holding a 50 pound dog who has a broken leg, waiting is not an option.
When I walked in, someone came in and just took my puppy from me and went into the back. Talk about a worried mom! They didn't come out to talk to us for about 20 minutes, leaving me to sit in their inhospitable waiting area. When the doctor finally came out, she had us meet her in the only room they had. She told me about the multiple things that could be wrong with my dog because no one saw how she got hit.
Again, she left for a long while before returning with the quote for the overnight hospitalization and treatments. It came out to $1,400, and they wanted it immediately. The doctor stood in the room with us with almost no regard for our privacy while we tried to figure out how to come up with over a thousand dollars in the middle of the night. She just stood there, staring at us, waiting for me to pull out a magic credit card that would pay for everything.
She wasn't willing to work with us at all. She just wanted our money. Thankfully, I had some family help me out. We were sent home being told the doctor would call me once the lab and X-ray results would come in, which could take hours. I didn't get a call until 12:30 in the morning. This is when I found out that the facility doesn't perform orthopedic surgery anyways! And my dog's leg was broken! So now, instead of paying for just one hospital visit, I had to pay for two.
I honestly just wish they would have referred me to the other 24 hour pet emergency hospital that DOES perform surgery. It would have saved a lot of driving and money. This place has no remorse or empathy for your pet. They just want your money. If you have a pet emergency, I highly suggest Sierra Veterinary Specialists off of Wells. I would recommend this place to everyone. I took my 14 year old dog here on Thanksgiving night because of its breathing problems and they were so nice and helpful I have had 24 mechanics give better service.
Ok, think of this. What made the owner/s decide to go into 24 hr emergency? From the service that I experienced, I assume it was strictly $$ vs a genuine caring for the animals welfare. Case in point: I had my dog seen on 10/29/16 for irritated eye. Diagnosis was scratched cornea. They sent me home with anti bacterial eye ointment, pain meds. On 10/30/16 I phoned ahead of time and explained that my dog's eye was irritated every time I put the ointment in.
I was told to bring the dog in. I arrived 30 min. after the mentioned phone call. I had ( in the interim ) found out that some dogs can be allergic to that specific eye salve. I arrived and was told that in order to have a follow up - treatment ( 2 day time frame, same issue ) it would be an additional $130.00 plus additional cost for new salve. I immediately declined. I explained that the dog is indoor dog, sole animal in household, and E collared.
They wanted to re - stain the eye, etc. So, .... in theory, - hypothetically speaking... If I brought my dog back 5 hrs later because the eye ointment was irritating, I would have to pay an additional $130.00, plus, $30.00 ointment, on top of my original office visit of $220.00 ? - Bizarre. Knowing that the dog's eye is irritated due to eye ointment , they preferred to let me leave and let the dog continue to have an irritated eye, vs dispensing alternative to original medicated salve.
I was willing to even pay for alternative med, even though I used very little of the $35.00 salve. But , to pay for a follow up visit ?( in a two day time frame ) - Uh..... no thanks. It's not about the dogs well being ( obviously ) it's all about the Benjamins. It's an animal processing factory. Get em in , get em out, get em in for a follow up, bill em again, send the animal on its way; in distress.
I am not even complaining about the 24 hr emergency fee, thats expected. Im complaining about the lack of consideration for the animal's welfare. They should have said " Oh, I see he was just in here two days ago, lets give him a different eye salve". But noooooo, we've got to get that cash. Money money money... not about the animal, and all about the money. Funny concept right? To care about the animal's welfare; as well as recovering costs for the 24hr emergency care.
Shouldn't that be the correct way to do business ? UPDATE :I just had an emergency visit for dog attack on 10/21/17. This time the care was great, Doctor was great, service was great. No issues. Went from 2 stars to 3 No one wants to end up in the doggie ER, but the staff here was wonderful. Of course the cost is commiserate with emergency service, but I felt that our dog got the best care. Both the vet assistant and Dr.
Bell were very compassionate and helpful. My cat about scared us to death. We walked into the bathroom and he was sitting in the tub, upon closer inspection, he had blood in his urine, and we were freaked. We called then took him to the Animal Emergency Hospital and right away the staff addressed the issue. Not only were they caring and friendly, but they got my cat completely covered in terms of care.
He had a pretty bad bladder infection but is now on a new permanent diet, and is going to get healthier and healthier. They were so thorough I couldn't even believe it. It was a bit more expensive than my normal vet, but you're going to an animal emergency room, so expect to pay more. Thanks guys, my cat feels better and my mind is at ease. My experience was very positive at this facility. I would strongly recommend using this Vet for any emergency needs you require.
My 4 year old lab, Alabama, required 4 stitches at 430am on a Saturday. They were able to take her, evaluate her and fix her up. The staff was very professional and extremely knowledgeable. Pricing was very fair! I hope I don't have a need for their services in the future but will definitely return to ensure my pets are taken care of, if necessary. Sadly I lost my beloved dog a few weeks ago. She died in my arms and I had to call Animal Emergency Center as it is was a Saturday night and our vet was closed.
The girl who picked up the phone was very nice and compassionate and she walked me through the next steps in a very calm way. I was so upset I could hardly speak but she was understanding. When we got there the two girls on duty were helpful and compassionate. They helped us to put my doggie in a stretcher, took her to a quiet room and let me spent as much time as I needed to say my goodbyes. Later that week they called to let me know that my girl's remains were ready to be picked up.
Again, they sounded so understanding and compassionate. As if their kindness was not enough, I got a condolence card in the mail with a touching message. My girls ashes were in a beautiful wooden box and a little card was attached to it. I am very thankful to Animal Emergency Center for their great service but above all for their compassion and really understanding how big the loss is when our pets are gone.
Their condolence card and sentiments were delivered to me when I must needed them. I keep them handy as the loss is recent and they soothe me and help me remind the beautiful memories and the joy that my girl brought to my life. Will love her always I would highly recommend this place of any emergency vets I've been to in my life. I brought my cat here, I came home and found him helpless on the floor, they said Saddle Thrombus.
I was distraught and upset, if it wasn't for my boyfriend I don't know what I would have done, it was terrifying. They didn't play on my emotions, they were very professional, some vets try to make it worse than it is to make money. I didn't get that from this place. I was a bit mean to the vet that brought me the news, as it was the last thing I wanted to hear. I can't remember her name, I hope they understand I was deeply upset.
They did relieve him of his pain and let him pass while I was with him even as the result was to put him down. They sent me a card after which I have mixed feelings about. I wish I had an option to fix my lovey dumpling but unfortunately there isn't enough medical advances in veterinary medicines to resolve a issue like this with better outcome or prior notification through testing. Saddle thrombus has poor outcome even if treated.
I'm more upset that I paid my regular vet over $600 for testing on my cats to assure me they were both in great health. I know most vets check heart beats with a ultrasound, and would tell me by blood tests if they had thyroid issues or otherwise. But even in all the testing they said he was fine for a senior cat and am upset that the emergency bill was far less for the services I received than I have been charged at my regular and emergency vet visits prior.
I'm not sure how my regular vet got the notification he was put asleep whom they also sent me a card. Took my sick dog in to get checked out and everything was about the money to them. I didn't talk to one person who seemed to care. After getting multiple tests done on my dog ($400) they still couldn't tell me what was wrong with her. I was told to leave her over night to be watched, when I asked what happens if she gets really sick I was told they don't know what's wrong with her so she didn't know.
So what's the point of leaving her, so I can pay $300 for a hospitalization fee I suppose. I was so upset I took my dog home and to another vet. Absolutely excellent emergency care for your pets. Caring, thorough, and diligent. We have taken several animals there at the end of their lives and it was nothing but humane, caring, and peaceful. We took our dog here because of continuous vomiting on a Saturday because our vet is only open Mon-Fri.
He had to have surgery due to a bowel obstruction. He had swallowed a huge rock that we didn't know about. Very expensive rock as it cost $2915 for all his care. But you do what you have to for your fur babies! Dr. Ting called and updated us on the surgery and was very nice. But when I called to check on him that night and the next day the staff answering the phone were quite rude! And after taking him home.
....nobody EVER even called to check on him. I called our regular vet for questions about his care. Hope we never have to go back again. My cat got sick, I got worried and so I called around for vets. Multiple places I called after describing my cats problem referred me to the AEC. The vet, Dr. T (I don't remember his name but it starts with t) saw my cat promptly. They took care of my cat and luckily all went well with her.
The facility is very clean and nice inside and the staff is friendly and from what I experienced and saw, treat the animals well. I gave 4 stars because as far as good medical service and convenience this place has it. However, I will say it is on the pricey side, the very pricey side. And there were some things I just didn't understand and I left kicking myself that I didn't ask more questions. I understand that having a pet is a luxury and if you can't afford an emergency than maybe having a pet is not the best decision.
I understand that. But I just can't help that I felt a little taken advantage of. The problem was my cat ate some plastic from a mesh plastic vegetable bag. Afterwords she had about 6 episodes of vomiting. My main concern was she developed an obstruction. So I took her and the plan was labs, imaging and possible observation or labs, imaging and take her home and hope for the best. I felt like she was okay but had the doubt of what if I take her home and she kicks the bucket and there I am regretting I didn't leave her at the vet.
So better safe than sorry I left her and fortunately labs & imaging came back supporting all is well with cat. What I don't understand though is I took my cat bc I worried about about an obstruction bc of her vomiting. So I don't understand why they gave her anti-emetics. Wouldn't you not want to give that so you could be sure she's not throwing up bc she is free from obstruction and not just bc she took anti-emetic medicine.
And I don't understand why they gave her a sedative, I felt like maybe to make their job easier or add to the bill. My cat is skittish but by no means a viscous animal. Also, she is a nervous kitty but wouldn't the sedative "down" your system? I.e. Your gut? Like the motility in your gut? If that's slowed down, how do you know the pt isn't emptying their bowels bc of the sedative vs bowel obstruction? So again wouldn't that be counterproductive in a patient with possible bowel obstruction? Even if it's a nervous patient, wouldn't the risk outweigh the benefit.
So I feel that maybe my cat was administered these meds just to add to the bill. So that's what I didn't like. It's just my opinion and my honest review. I hope you don't have to take your pet here but if you do, know they will do a good job but also know it is expensive. I lost my corgey here 8 years ago. On Memorial Day! As we drove away on the radio they played TAPS!! (When have you ever heard taps on the radio!!) I couldn't afford their treatment! I would not have given a good review then!!I had my granddog here on Sunday morning, they were very much better!! He is doing well now.
They even sent his reports to our vet!! It was a much better experience! And I M grateful for their help!!