adobe animal hospital los gatos yelp
Specialties Adobe Animal Hospital South Bay is here for your pet!We get you answers right away! We are a full service animal hospital whose mission is to provide the highest standard of quality and compassion in veterinary care for our clients. You and your pet are the reason that Adobe exists. We are equipped with diagnostic radiology (digital x-rays), an in-house diagnostic laboratory, endoscope and ultrasound machines, full dental services, and computerized records system (linked with our Los Altos location).
We regularly treat dogs, cats, reptiles, birds, rabbits, chinchillas, guinea pigs, hamsters, mice and rats. We have doctors that see exotics! Check out our website for full doctor biographies.In addition to our veterinary care, Adobe South Bay offers you and your pet access to a large selection of prescription pet foods, wellness products and puppy classes through our Adobe Veterinary Marketplace. All of the items in our store are selected by the Veterinary team to ensure that the highest quality and standards have been met for you and your pet.
History Established in 1964. We started as a one doctor business in downtown Los Altos and added doctors and services as our clients requested them. The hospital was started with one main thought in mind: That owners should be involved with their pet's medical care and so many of our services can be performed with you, the client, present!In March of 2015 we opened our second location in Los Gatos.
Meet the Business Owner Dr. Jennifer Koga(One of the four owners of Adobe)I love working at Adobe Animal Hospital. The people with whom I work are dedicated and gifted people. I truly appreciate being able to follow my patients through the many stages of their lives. When not at work I cherish my time with my family: Sam, Helen, and Alexis.Pets:4 dogs: Scotty, Alice, Vix, Blackberry4 cats: Asher, Eyelash, Bastet, Moxie5 chickens: Phoenix, Vanilla, Lacey, Winrey, Milkshake1 turtle, 2 koiBackground: I attended undergraduate and veterinary school in Ithaca, a lovely college town in upstate New York.
After graduating from veterinary school, I lived and worked in San Francisco for four years, then came to Adobe Animal Hospital in 1992. All aspects of small animal medicine interest me, and I have a particular interest in ultrasonograpy.School: Cornell University, 1988Special Interests: general medicine, soft tissue surgery, ultrasonography Adobe Animal Hospital South Bay also recommendsSee Also: Paris Tx Animal Shelter
Out of a jungle of rain-washed pines and junipers spearing the recent blueness with the Florida sky, ran a small, tawny-haired boy. His bare feet, extending from his overalled legs, crackled versus the fallen palmettos. He leaped to the air, flinging his arms towards a flock of white doves circling over him.
The zoo will probably be an awesome substitute spot if you prefer for getting animals pictures without the need of obtaining a visit to safari in summer season. You'll be able to acquire their shots while in the risk-free bench that is certainly offered close to the cages. To produce you success in getting the images of animals that you want, you are able to abide by the following strategies.
544 4470 El Camino RealLos Altos, CA 94022 (650) 948-9661 It's tempting to give Adobe Animal less than a perfect score because they are so expensive. We recently had a need for the overnight services, though, which ended with surgery for our dog. I was allowed to hold her head and sweet talk her while they shaved her and gave her anesthesia, then we were invited to observe the operation through a glass wall.
Everyone was kind, respectful, and interested in what was best for our girl. Behind the scenes, we were able to observe the vast veterinary machine that is Adobe Animal. The techs, the labs, the x-ray, dozens of people bustling around, doing things for the animals. For each person you see, there are another ten in back making things work. Another dog was having a less invasive operation nearby, and the owner was allowed to be present, talking to the surgeon throughout.
They did try other methods of resolving our dog's situation before surgery, and when it was clearly needed, there was no delay. They are ready to jump when jumping is needed. And yes, it was expensive. For the quality of care, we will continue to use Adobe for all our pets' needs. None existent customer service! After 4 phone calls and 2 emails, I realized this was not a helpful place for me. They need a website redesign because it's really confused.
I needed a local animal pharmacy and Adobe did not clearly explain that they require your pet to be a vet client with Adobe in order to use their pharmacy until DAYS later (this is not the case in larger cities) delays in answering pharmacy questions should be a huge red flag. My pet has a serious medical condition that requires a board licensed cardiology specialist vet (DACVIM), I work with pet pharmacies often.
I had heard great things about Adobe for years but was hesitant to make the switch because it is not close to my house in Redwood City. However, after my cat got older and developed some health problems, it seemed like the right thing to do. I had been through a couple of vets already and found that they were either too distracted to focus on my complicated case or they were having trouble explaining the issues to me in a way I could understand.
(There are some horror stories from that time that I'll leave out of this review. Needless to say, it's wasn't easy to find a place I felt was trustworthy.) Then I discovered Amy Nichelason at Adobe. She is a highly skilled vet and is patient enough to take the time to explain what's going on in a way the laypeople can understand AND she has a great compassion for animals as well as for us human caretakers.
My cat's case with small cell lymphoma was quite complicated. Amy was always thoughtful about how she approached the treatment. She was consistently responsive when I had questions - and I had a lot of them over an extended period of time. I don't think it would have been possible to find a better vet to treat my cat. I trusted her completely. You know the vet is good when I'm willing to travel 20 miles each way for every visit! The technicians and pharmacists were also very helpful and supportive.
All procedures, except surgery, were done while I was present. Most vets take your pet away for procedures, which has always made me uncomfortable. Amy is a Diplomate in Canine and Feline Practice, so she really understands how to treat cats. She offers sound and sane advice on pet nutrition and other basic care best practices. If I had to point to one downside about Adobe it would be cost. I'm not sure standard appointments are more expensive, but ancillary items such as disinfectant pads and the special food I needed were had an usually high mark up.
I ended up buying things on Amazon.com and other locations for at least half of what Adobe was initially charging me. I would just recommend checking prices elsewhere and avoid buying onsite if you can. I've been taking my dogs to Adobe Animal Hospital for years now. They are as good as the other reviews suggest. I've been to both locations (Los Altos and Los Gatos), and gotten the same great care for my dogs at both.
They also do a great job of checking the charts -- I've switched between vets based on schedule availability, and everyone has been great. The people who work there geniunely seem to love pets. They handled my elderly dog's uncontrollable diarrhea (words no one ever wants to see together) with efficiency and compassion. They're great! I can't believe I haven't discovered this place sooner. I chanced upon this establishment a little over a year ago when we had just moved to the Mountain View area and desperately needed urgent care for my mini poodle (he had a ruptured cyst, thanks to clogged pores and an overly helpful brother who licked the cyst wide open).
Not only did they promptly take us in without an appointment, they asked me if I'd like to join my dog in the surgery room while they did the procedure on them. The vet said they are a teaching hospital so they are happy to let me watch and see everything that goes on. So I joined them, asked a bunch of questions and they were so patient and answered them all. I immediately felt like I could trust these people who not only cared about the animals but also the owner's well-being too, which is rare.
From then on, I've made Adobe our primary vet for all our pets (2 dogs and 2 cats). Not only is every staff member extremely friendly, experienced, and knowledgeable, they are on time!!! If you have an appointment at a certain time, you will be seen within a minute of checking in at the front desk. I've experienced other vet clinics where I've had to wait nearly an hour because they were backed up.
I also love how they have a pharmacy right there so I can immediately pick up anything the vet prescribes a few minutes before. Plenty of parking, and a large waiting room with high ceilings, and pristinely clean. Best place ever. Highly recommend them. I can hardly express enough my gratitude for the empathy and compassion every employee displayed at this vet. I brought my dog here on an emergency basis.
Unfortunately, he did not make it but I know every person at this facility was committed to trying everything in their power to save him. Being that it's an "open vet", I was able to stay with my sweet boy almost the entire time and camped out there from 9 AM-10 PM for nearly 2 days. The staff was so understanding and accommodating. Afterwards, they sent a lovely, hand-written condolences card by the ICU staff that worked so hard to save my boy.
I will never forgot the staff there- Robyn, Nicole and Dr.Nicolette. This vet is pretty far from my home but I would never take another pet anywhere else after my experience here. Love Adobe. They have repeatedly been notably respectful of the cost of medical care, always talking me through the options. I never feel like they are trying to upsell me or convince me a treatment or test is mandatory.
Really responsive to inbetween visit questions. Incredibly friendly staff at front desk, pharmacy, and behind the scenes in the clinic rooms. Love having a place I know our fur baby will be cared for and receive great treatment if we ever have an issue. My dog was a patient at Adobe for a long time. I gave 2 stars because there were good times and bad times. When I started going to Adobe, I was amazed of their customer service.
At that time, the hospital was located on a different street and it was much smaller. I felt their customer service was the best before they expanded to the current location in Los Altos. I think the hospital was very well equipped, but this was the only hospital I got to go inside, so I can't compare to other vet. I definitely loved and appreciated their service they did in front of pet parents, instead of taking pets to the back and pet parents patiently wait in the room.
My dog had dental procedure done at Adobe and I got to stay there whole time. It was close to $1,000, but anything for my fur-baby. I normally booked for the same vet who now works at Los Gatos. Please see my review for Los Gatos for that. Dr. Nichelason was good when we went for emergency after my dog had a seizure or body twitch for 1 minute or so. By the time we got to the hospital, my dog was back to normal, but Dr.
Nichelason listened to us carefully and run blood test to make sure if everything was ok. The result was fine. I didn't say she was "great" because she called my dog overweight. Actually my dog was very muscular for her breed because my dog liked running on stairs. Dr. McKenzie was great when my dog had torn nail during walk and went in for emergency. My dog got stuck or stepped on something and started limping and continuously crying for pain.
Dr. McKenzie put my dog under anesthesia and took care of the issue right away. Dr Cote gets 0 star. He missed my dog's terminal illness. He said there was nothing wrong with my dog after my dog had a terrible pain and cried for a while when we went for emergency. He didn't even offer for blood test or anything. About 2~3 weeks after saw Dr. Cote, my dog was diagnosed of terminal ill by Dr Kelman.
The situation could have been different if Dr Cote could catch my dog's sign for terminal ill at that time. Maybe or maybe not. We could have taken our fur-baby to specialist earlier. Dr Kelman was great and logical, and he gave us peace. Sadly it was devastating news Dr Kelman informed us. He did everything to determine my dog's illness. He was very sincere and was very patient to devastating pet parents like me.
Months later, when my husband talked to his friend who is a vet at another hospital, the friend said we did right thing for our fur-baby and what Dr Kelman said was correct. The reason why I said their customer service went down is mainly because of one receptionist who had medium hair. I still cannot forgive her. When I went in for emergency and explained my dog's condition including what a tech said on the phone, she was so opinionated and criticized me.
Pet parents know when their babies are sick, even though we may not know exactly what is causing them sick. That is why we go to the vet to help our sick pets. The lady was not even a tech, just a receptionist. She had no right to tell me if I am right or wrong about my dog's condition. I was just informing how sick my dog was. The night we went back to put our dog sleep, she was there again. First I was talking to another receptionist who was very sweet and understanding our concerns and what we were going through.
When this rude lady came back to reception, she kept asking to the receptionist loud enough for us to hear what was wrong with our dog like she didn't think we were right. She was just a receptionist, not a tech or a vet. Maybe she was racist. We were too heartbroken to say anything about her attitude. The time we needed for more mental support, she kept judging us without knowing our dog's condition.
No pet parents wish to say goodbye, but sometime we have to if we truly love our baby. A person like her who is not compassionate should never work at a vet. If I adopt new fur-baby someday, I may or may not go to Adobe in Los Gatos, but definitely NOT to Los Altos. My experience with Adobe Animal Hospital yesterday was reprehensible. When my family took our sick dog to Adobe the veterinarian said that because our dog was in critical condition and it was unlikely she would make it through the night that we could stay and visit with her as long as we wanted into the night.
I got there at 11 PM and was turned away even though there was another couple inside with a dog. Our dog passed this morning and no one in the family got a chance to visit her or say goodbye. I am so heartbroken to see my dog sick but the lack of care and communication within Adobe staff has really made this an unbearable situation . Adobe Animal Hospital was one of the places recommended by The Rabbit Haven, where I fostered and ended up adopting my 7-pound rabbit, Adrianna.
Even though the hospital is pretty expensive, about 90 dollars per visit, I found that it was important to find the best doctor for Adrianna. I saw Dr. Nichaelson who was one of the rabbit doctors they had. I saw her because Adrianna was having some form of allergic reaction to the medicine I gave her for fleas and mites. While the first visit was okay, what annoyed me was that she only had spent 5 minutes looking at her.
Another 5 minutes was spent by a vet tech coming in to check her weight. Rather than spending her time by giving me a detailed explanation of her diagnosis, she went ahead and said it might be an allergic reaction and sent me home with Baytril (in case it was an infection). I wasn't that upset with the first visit because her allergic reaction went away. However, sadly, I ended up coming back a month later because she was scratching her ears a lot.
Since I am a biology major and hope to become a veterinarian, I find it useful to research and learn more about small animals, mostly rabbits. By researching and learning about my rabbit personally, I assumed she had some form of an ear infection. Knowing this, the first thing I told the doctor, Dr. Nichaelson, was that I felt Adrianna had an ear infection. Like last time, she said it must be an allergic reaction.
She proceeded to tell me that I need to shake out my hay so she wouldn't get allergic to it. She then left the room, which confused me because I didn't know whether I was supposed to leave or wait for her. Ten minutes later she came back, after conduction a ear cytology, and told me it was an ear infection and sent me home with Baytril. I feel that because I'm young, she took advantage of the fact that she didn't have to work hard.
What made things worse is that Adrianna looked like she still had an ear infection after taking her full dose of Baytril (14 days, twice a day). After complaining to customer service about the veterinarian, a man named Paul, told me that the veterinarian is right. Even if I was wrong, a sorry of some sort is an easy way to relieve a customer in distress. However, Cindy the customer service manager was very sweet and apologized for the experience I was having.
She didn't give a refund, but I am glad that someone knew what customer service is. Overall, don't come here, especially if you have a small animal or exotic pet. Currently, I am seeing West Valley Pet Clinic, who spend a good 30 to 40 minutes on my rabbit and make sure to diagnose her correctly. However, I've only seen them once, so if you'd like to know if I feel the same in the future about West Valley Pet Clinic, email me.
I love you all and I hope you and your pets stay healthy. :) I've always loved Adobe from back when they started in downtown Los Altos with Dr. Roos, the best! They took care of my horse, cats, parrot, and several dogs. I always felt that they loved them as much as I did. I now live in Los Gatos, so have switched to their Los Gatos location and still get great care. My sister was so happy that her cat returned home after he ran away for 52 hours.
It was a relief for her when the escape artist came home. After he returned, something didn't look quite right. She found some cuts and bruises on his eyelids and belly. Poor cat. I felt bad for her family. I have a cat myself. I could understand how anyone feels about their family cat missing and injured. My niece brought this sick cat to Adobe Animal Hospital for a checkup. They were excited to see the veterinarian fixed him up quick and didn't cost her arms and legs.
That reminds me of how important a pet insurance could be useful in the emergency. Even though I wasn't there, she gave me up-to-minute information via Facebook from the moment he was missing; just like I was there with her. The excitement after that was shared on social media everywhere. This review is for the Los Altos location. I had been living in San Francisco, but brought my dog to work in Mountain View.
He was a 10 year old 95lb Doberman and his stomach flipped a couple hours after I got to work. So I immediately looked up the closest emergency animal hospital and brought him to the Adobe Los Altos office. They were exactly what we (both him and I) needed at the time. For him, they were immediately attentive and whisked us into a back room for xrays. For me, they were supportive, let me stay with him, and walked me through all the options and costs.
They did not try to pressure me one way or the other. It wasn't necessarily a hard decision for me to go ahead with surgery, but I appreciated them walking me through the cost estimate and recommendations for a 10 year old dog. From the first symptom at my office to the time he was in surgery was less than an hour. And the total cost ended up being just a tad less than the lowest estimate- I ended up getting a small amount back! My dog was feeling better within a few days and I got to bring him home.
Fast forward to a few months later and we were told by our Vet in SF that there wasn't much we could do for our dog anymore besides make him comfortable (he was having trouble walking and likely had a brain tumor). We took him to adobe for a second opinion and they didn't try to force any procedure on him or anything costly on us. They were caring and quite obviously only wanted the best thing for the dog.
We sadly lost our dog shortly after, but I can't say enough good things about the vets and staff at the Los Altos location. We recently adopted another dog and moved to Redwood City, so we'll be using Adobe in Los Altos as our vet moving forward. First and for most I want to thank Dr. Corses and the entire Adobe Animal hospital staff for not only helping my Maltese get better from Pancreatitis, but also for being so transparent, caring and really helping us step by step with helping my baby get better.
I was recommended by Hosic - and I'm very glad I listened to him and the amazing things he had to say about the level of attention they dedicate to your pets. My dog had a severe case of pancreatitis and had to stay at the ICU unit for a few days, Cindy and the rest of the ICU staff were so caring and helped not only my dog, but all the pets with being so diligent, making sure they were clean, fed and comfortable.
I also really appreciated that you're able to sit and be with your baby the entire time; you're able to see what they were doing to care for your pets for majority of the time being in there. Dr. Corses really was trying everything in her power to make sure she was making the best decisions for my dogs health. I believe with the amount of love, care and medicine my dog received greatly increased her chances of getting better as pancreatitis is a sickness that is really based off how your dog is able to recover and pull through.
I'm very happy with the service I received there ranging from the moment I walked in and was greeted to being in the ICU unit with all of their staff. I highly recommend you taking your pets to Adobe Pet Hospital. Thank you again to all the staff that helped us- its greatly appreciated! I went to Adobe to purchase some over-the-counter medicine for my dog. I had run out of the medicine, Yunnan Baiyou, and my next online shipment hasn't arrived.
I was SHOCKED to learn how much Adobe charges. I get a box online for $6.00. It is everywhere online. Adobe wanted $63.00 for a box!!!! I thought it was a mistake, so the lady rechecked... and yes, they mark up the cost over 1000%.... CRAZY!!!!!! My dog Rocky had a persistent cough I had never been to Adobe before but took him to their 24 clinic since it was after 5 pm and my vet couldn't see him They were were very kind with Rocky and thorough with their examination and explaining to me what he had He was given some antibiotics and is now fully recovered.
A few days ago I received a phone call from them because they wanted to know how Rocky is doing At this point I realized they care!! I am even considering using Adobe as my veterinarian Took my dog there for an emergency visit because something was wrong with her eye and they quickly saw us and diagnosed her. She apparently scratched her eye and had to wear a cone for the next 5 days. Was prescribed antibiotics, pain medicine, and they gave us a followup call after 6 days even though they are not our regular vet.
Everyone was very friendly to me and my little Pomeranian. They're quite pricey or else I'd always bring my dog there. If you can afford it definitely go to Adobe! We have been going to Adobe now for about 10 years. We have seen lots of doctors there over the years and our cats have had complex surgical procedures done with great success. We now routinely see Dr. Nichelason as our primary vet and she is fantastic! Extremely thorough, caring, highly skilled, intelligent and responsive to follow up calls or emails to coordinate complex medical issues for our pets.
We've seen many other doctors at Adobe for different emergencies and urgent care and have been overall very pleased with the care our pets have received. Sure some have better bedside manners than others, but that is true of any veterinary or human medical practice as well. The front desk staff is also very helpful, friendly and courteous. The pharmacy is great and has awesome hours (7am-10pm). They helped me with the diagnosis and treatment of my dogs cancer.
..although not an awesome experience. They were fabulous. I am completely awed by the care and compassion their entire staff exhibits. Yes, they are expensive, but you're paying for the top notch service, 24/7 facility, caring and friendly staff, in house pharmacy, and much more I brought my sick cat in and spoke to the doctor over the phone multiple times - everyone was patient. I loved the service and care provided by my cat's doctor (Dr.
Corces). Facility is always clean as well and no weird pet smells you get at other hospitals. Highly highly recommend Adobe!