We take the same approach to all three of our hospitals: focus on creating a family-like atmosphere, and settle for nothing less than excellence in every aspect of medicine. So whether it’s South Park, Southwest Vet, or Dripping Springs… we are excited to serve you, and please know that your pet is in very capable hands.
See Also: Emergency Animal Hospital Of Northwest Austin
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142 12034 Research BlvdSte 8Austin, TX 78759 (512) 872-6378 Brought my pug here after calling my regular vet and they couldn't fit him in. He had been doing what sounds like reverse sneezing consistently for 2 days. I felt like he was having some sort of reaction or bad allergies to something. After reading the reviews here, I nearly drove to Round Rock to an emergency clinic there; however, my experience here turned out to be good and I'm glad I didn't make that drive.
The care was great. I don't remember the names of anyone, except for Dr. Simmonds. But the nurse was good and obviously loved animals and the girl working the front was also really nice. You will sign a paper stating you will pay the exam fee and the treatment fee. The exam fee here is $125. Not cheap. I knew going to an ER it wouldn't be though. People complaining about them wanting payment, just remember it is also still a business.
And while it would be great if you didn't have the money to bring your pet and pay later, a lot of people would not do that and you know it, so you just have to expect that you are going to pay money when you go somewhere like this. They gave my boy a steroid shot of I believe Decadron which cost $59. And also prescribed some Doxycycline antibiotics that were around $30. They gave me a prescription for a diet food with instructions and even halved my antibiotic tabs for me.
Overall, I spent $214 total. I'd rather shell out the money than my dog suffer. But the vet spent time with me talking, wasn't condescending or having that tone of lecturing (because my pug is a bit overweight) and was loving towards my dog and so was the nurse. And that's what matters the most. The shot did help a lot (if any pug owners are reading this and having the same problem). Also the wait wasn't bad at all, I maybe only waited 20-30 minutes to see the vet.
This surprised me because my dog would have been a much lower priority since he really wasn't dying, just in distress and having trouble breathing and after reading reviews on here I expected to wait a lot longer. So like any business/interaction, it probably depends on who your nurse is and who your vet is, and if you get someone just having a bad day and taking it out on the world, but I really liked them a lot here! I'd go here again in an emergency.
I'm giving it 5 stars even though I hated the price, but also it's probably on par with other emergency vets. as very unhappy with this place for numerous reasons . First off I was already emotionally distraught due to my dog being in a dog fight with serious wounds, that including a 2 in deep wound in the middle of her eyes and bleeding profusely. I was not greeted when I came in , instead I was looked at by the clerk like I was doing them harm by walking through those doors .
I wasn't even acknowledged. Just told I was going to be waiting a few hours . Not until I made a big deal. Was when she got some one in the back to help me . Mind you not a single soul in that place . The tech and Vet again no care in the world . Said less than 4 words to me . If it wasn't for how bad my dog was bleeding I would've gone to the Central Park location . I can't thank the staff at the ER enough for taking care of my baby Brodie last night.
I'm so glad I acted on my instincts and got him there in under an hour after he was bitten by a rattlesnake. He is now at the Animal Hospital at Steiner Ranch recovering and even they applaud and give kudos to the amazing overnight care he received with y'all. I started a go fund me account for him and have had some very generous donors and if there's anything left over past his medical bills I would like to donate it to you guys if possible.
I can't say thank you enough! This place was awesome! My roommate had to take her kitten here because of vomiting, diarrhea, and he was very lethargic. The Vet Tech was very friendly and attentive. The Vet was up front with his symptoms, and they didn't push all the blood-work and everything that they recommended they could do for the symptoms he was presenting (being as he started acting totally fine once we got there after acting very abnormally prior to the visit).
They were upfront in terms of costs ($98 initial fee for the visit). And $45 for the nausea medication she ended up getting. Only drawback was obviously the $98 fee when we really weren't there for very long and not too much was really needed, but it is somewhat understandable being it is an emergency clinic and you need to pay the employees somehow. If you're in a pinch though and worried about your pet, I would definitely recommend.
Our cat had a bandage on his leg from getting his blood drawn at our regular vet. Our vet told us specifically not to let it stay on overnight. (It was hurting his leg and his foot was becoming swollen.) We tried to get it off for HOURS. Holding him with a towel, tried to sedate him with a pill...nothing worked. It was like he was possessed. haha We eventually called Emergency Animal Hospital of Northwest Austin at 11pm to see if they could help us.
We went in and they took it off for us within 10 minutes free of charge. Incredibly friendly staff and vet. You can tell they chose this job because they truly want to help animals. Do not trust this place. They will milk you dry of money. Even after being given The final quote before pickup the price jumped another $200 without warning. When I spoke to vet was told they missed items and should have been a lot more.
Used this place for 10 years. NEVER AGAIN. Money hungry business. No care for animals or owners I even question the care. Within 2 minutes of being up front he went #2. Which shows he hadn't been walked for awhile. So glad for yelp. Being able to share experiences with others so they don't get conned like we did. On top of all of this, he still isn't better. Still has really bad diarrhea. Still unsure what we got for $1100 what a joke I know this location is very handy for people.
But if you have a choice go somewhere that will care for your loved ones. An update to this. My wife got a call from the original vet who quoted her the final pick up cost called. And said the extra charges should not have been on the account and issued a $160 refund. (As of yet not received) So someone else in the office tried to rip us off, and got caught! Thank you for making it right. But it does show this office can't be trusted! I have called this clinic several times with questions on whether to bring my dog/cat in and they always give me very honest advice and have told me when to monitor them and when I should come in.
I've found the staff to be very nice, compassionate, and above all, helpful and each time has been a pleasant experience with the staff/facility, not the reason I'm coming in. The ABSOLUTE worst emergency vet place ever! No sense of emergency! All they care about is if you can pay right then and there! They sent me home and would treat/test because i didnt have money upfront. The only thing that was goo about the visit was the receptionist maybe her name was amy? Not exactly sure, she was sweet as a button and wayy more helpful than any of the doctors or vet techs in there.
Dont take your pet here, they really dont care about you or your family memeber only money. I brought my cat (Meela), who was having severe seizures, here at 1:30am. I was sure that she was not going to make it. Meela had been seizing for over an hour, was 12 years old and was diabetic. Everyone was so helpful, accommodating and respectful. I was quite concerned about my cat's condition and what was going on with her.
The veterinarians, (Dr. Simmonds and Dr. DeRuyck) and the technicians (Christine and Anna) encouraged me to call as much as I wanted and when I did, they took the time to not only provide me with detailed information but to just talk with me. I really appreciated how they treated my cat and how they treated me. I am happy to say that my cat was able to come home after a few days and she is doing very well thanks to the outstanding stafff at the Emergency Animal Hospital.
Thank you all for what you do! I can't begin to tell you how much it means to us! They saved my dogs life! It's so nice knowing they are here 24/7 to help my dog! Austin is a better place because of their services! I love them! My dog was throwing up repeatedly on a Sunday... pets always get sick on Sundays, don't they? Anyways. I went here because it was close. I waited in the waiting room for 2 hours before I got a room.
Then another hour once I got a room. I finally just left! That was entirely too long to wake. Plus it was so cold in there that my poor pup was shaking. There are a couple emergency vets in Round Rock that I've had great experiences with in the past. It's definitely worth the drive. My blue heeler, Remington, was struck by a car just before the 4th of July. I was 40 minutes away from the nearest animal hospital that was open over the holiday.
I called ahead to Emergency Animal Hospital and as soon as I got there they took him to the back room immediately due to his traumatic and extensive injuries to his head. Remington was there for over 72 hours, and saw at least 3 different doctors on shift. I have never experienced anything like this and did not know what to expect. I called probably every 4 hours and each time they gave me updates and helped me rest assured that my 4-legged baby was being taken care of.
They are very thorough and give you all your options up front. No fuss. I would definitely recommend Emergency Animal Hospital Northwest to anybody. It is never a good thing to have to check in here. It usually means something bad has happened, and you need urgent care for your furry baby when nothing else is open. However, when the situation does arise, I am thankfully we have Emergency Animal Hospital nearby.
I have been here three times, but haven't always remembered to check in. There are no appointments, it is first come first serve, and depending on the severity of the issue, you may wait for awhile to see a vet. Be prepared to see it all as you are waiting. We have seen some tragic situations while here, and almost always tears. The staff have always been friendly, and if blood is flowing, you will get a room as quick as possible.
In my experience, the vet has always given us different options of treatment - from pricey to cheap. I also always feel like they provide their honest opinion on the situation, and are not selling me something I don't need. They allow you to see the price quote, with all the detailed line items, incase you want to opt out of anything. If you get a chance, bring left over medicines you may have in the house from previous treatments, as they will use them if they can, which will reduce your cost.
If your pet has to stay overnight you need to pick them up before they close at 7am the next morning, otherwise you will incur steep late fees. They will fax over the vets notes over to your normal vet office, which is nice. Thanks to the great treatment team here, my beloved Grace is still healthy and happy. A dog wondered into my yard last night so I brought him here to see if he was chipped.
The two girls at the front desk could not have been more unfriendly. They barely spoke and took minimal effort to help me. I sincerely hope, if I ever have to bring my pet here in an emergency, neither of these two employees are working. I absolutely love it here. The staff is so knowledgeable and helpful. They helped a rescued hurricane Harvey dog without breaking the bank. When we brought the dog in, he was dying, and the staff was so caring and attentive.
He has spent a few nights there and Is finally recovering. We couldn't have saved him without this place. So THANK YOU!! I can't recommend them enough. This emergency room was tremendous! The rescue I volunteer for brought in a very sick dog saved after Hurricane Harvey and they worked with the rescue to fix him up and totally went the extra mile! Thank you! My 14 week old kitten developed FIP and I visited the hospital several times to ensure my kitten was comfortable and to see what options were available to us.
The staff members were so nice and accommodating. The wait time to see a vet was a little long but it was worth it. I was given different treatment options and the vets took the time to explain to me what was going on. The hospital didn't charge me the regular check up fees as I had been there several times previously for the same issues. They did not have to do this as I would have paid anything at that point.
I felt the prices were fair and they talk over everything with you before you pay. I ended up putting my kitten down as he was suffering and the hospital staff were so nice and understanding. They made a difficult experience a little easier with their compassion and sympathy. I absolutely love this place! The vet techs have so much attention to detail and I am so thankful for that. I brought in a very sick emaciated dog from a rescue group and had to hospitalize him for pneumonia.
They kept him on supportive fluids and proactively updated me on his progress. The doctors also provide a discount for rescue groups which is unheard of for an emergency clinic. You can tell this team is all about saving and helping animals, and not about price gauging or making as much money as they can (like some other emergency vets I know.) . The staff is always friendly and attentive and caring.
This is now my emergency vet of choice- love them! My husband brought our cat in because he was having trouble breathing. After charging us almost $1500 for exams and overnight observations, we got a call that he turned blue and passed away shortly after my husband left the facility, but in fact he seemed okay and was meowing at the time he left. They don't care about you. They just want to scare you and get your money.
We're absolutely devastated right now. We have three tiny yorkies who give us a run for our money at least once a year. Our 14 year old has us in here about once a quarter from kidney disease and dehydration - almost always on a weekend or late night. It's how she rolls. We feel safe bringing all three of them here. Emergency Animal is where we bring all three yorkies on nights and weekends and they are always treated with such care and compassion by the doctors vet techs, and office staff.
Wouldn't dream of taking them anywhere else. We're so lucky to have them in the neighborhood.