Return PolicyAt PetSmart, your satisfaction is very important to us. We know pet parents are busy, so we've made our return policies easy and convenient. Returning Online Purchases If you're not satisfied with your petsmart.com purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges). Product must be in its original packaging. Note: we do not accept returns or exchanges on prescription medication products.
In Store To return an item in store that was purchased at petsmart.com, simply bring the product in its original packaging plus the packing slip or the shipping confirmation email as proof of purchase to any PetSmart store. If paid for by credit card, the card used to purchase the merchandise is required so that your return can be credited to the same card (minus the cost of shipping and gift wrapping).
If you do not have the same credit card that you used to make your petsmart.com purchase, or used a payment method other than a credit card for your order (such as PayPal or Google Wallet), you'll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash. Prescription medication items cannot be returned in our stores.
To find a retail store near you, use our Store Locator or call (888) 839-9638. By Mail Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Affix the RETURN shipping label provided and send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.
Returning Products Purchased at a PetSmart Store If you're not satisfied with a product purchased in the store, simply bring the product in its original packaging and in new or salable condition to any PetSmart store to be returned. Returns or Exchanges With a Receipt: Receipts are valid for 60 days from date of purchase. If a purchase is paid with cash, a refund will be issued in cash. If a purchase is paid by check, a refund will be issued with a merchandise return card or cash following a 10-day waiting period from the date of sale for the appropriate amount.
Credit card purchases will be credited to the original card used or a merchandise return card will be issued for future use in store. Debit card purchases will be refunded as cash. If the original card is not available, or a payment method other than a credit card was used for your order (such as PayPal or Google Wallet), a merchandise return card will be issued. If a purchase is paid with a gift card, a refund will be issued with a merchandise return card.
If exchanging a product, any positive balance will be refunded in the original form of tender. Merchandise return cards cannot be redeemed for cash. Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days: Bring the product and a valid ID to any store and a merchandise return card for the most recent sale amount will be issued. If making an exchange, any positive balance will be refunded in the original form of tender.
Return Exceptions You must have a valid receipt to return or exchange any of the following products that are valued at $10 or more: Electronic merchandise, such as, collars, fencing and training items Grooming tools Filters or pumps Non-prescription pet medication or vitamins Returning Products Purchased Online With a Payment Method Other Than a Credit Card To return an item in store that was purchased at petsmart.
com using PayPal, Google Wallet, or any payment method other than a credit card, simply bring the product in its original packaging plus the original receipt or invoice to any PetSmart store. You'll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash.See Also: Mecklenburg County Animal Shelter
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Weesh*t - they got the point across, didn't they? Spelling is important yes, but you needn't lecture someone on it as long as what they are saying is able to be understood. Some people, however well-educated, have spelling difficulties due to learning disabilities such as dyslexia - which is NOT always just flipping letters around. Some people have a form in which they spell phonetically. Others just cannot retain the proper spelling of a word, whether they know it or not.
.. getting snippy makes you look like the fool, not them.Chrystina85 - I do also agree with Lisa, pets are not an impulse buy and you should have done your research. A pet, no matter how small, cute, or fluffy, is a huge responsibility. You must know not only what sort of habitat they require but what sort of care they need, if they need exercise and how, what they eat and how often, and of course, their interaction methods with people.
Most animals can be "trained" to be handled, but you must always remember they are still just that - animals. They don't have the complexity of thought and understanding of human behavior that so many people expect of them. I am not saying they aren't smart, many are, but they are smart in their own way that would fit their lifestyle in the wild... exceptions being of course for heavily domesticated animals like dogs and cats.
.. though even they exhibit many behaviors of their wild ancestors.Most animals, if unaccustomed to being handled particularly by children, will bite. It is a simple matter of training both the child how to handle it, and the animal to resist that urge to bite unless being harmed, that is the biggest responsibility of all. I am the loving owner of a ball python that I have had for some time. He was very young when I bought him (Not from Petsmart, either, as I have no guarantee of their breeding environment to know the overall health of the animal, in spite of a health guarantee, I went to a local reptile place that breeds not only his own snakes in a proper, clean environment to ensure they are disease free, but also breeds the feeder animals to ensure the same.
) and was a bit snappy at first with being handled. But, time and patience prevailed, and now he is one of the most personable and loving snakes I've ever encountered. The only time he will bite is if he has had a bad shed and the excess shed is being (with proper education in doing this) removed. It's not comfortable for him, so he'll snap, but he never bites hard. He's handled by children with no problems, and most won't allow snakes to be handled by kids due to their tendency to bite.
Not once has he bitten a child and I don't see it happening in the future.I guess what I'm trying to say there... is that all animals in spite of any sort of negative reputation can be trained to be loving and touched without any sort of physical harm being done to the one touching it. What separates pet owners from those who consider pets family as opposed to simply pets... is the time and commitment they put in to their animals to ensure they are healthy, happy, and well-adjusted.
I have to say, though, I am glad you did want to return it. If you cannot find the time (And with a small child I do understand this) to train the animal and handle it regularly so it won't possibly bite, finding it another loving, EDUCATED home is ideal. But perhaps next time, think your purchase through a bit better.