Unsure if your pet needs urgent care? Call 1-877-AEC-4-PETs for 24/7 support.If you are experiencing an emergency, come to our nearest hospital. AEC is dedicated to emergency care, always Open 24/7, and no ER appts are needed. AEC Novi is located on Novi Road just North of 10 Mile Road. AEC Rochester is located on East 2nd Street, a block away from Main Street in Downtown Rochester. Click on the map icon to see a Google map or get directions from your location.
AEC Novi24360 Novi RoadNovi, MI 48375 248.348.1788248.348.1784 fax Open 24 Hours, 7 days AEC Rochester265 East 2nd StreetRochester, MI 48307 248.651.1788248.651.1787 fax Open 24 Hours, 7 daysSee Also: Christina Animal Hospital Lakeland Fl
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From a jungle of rain-washed pines and junipers spearing the hot blueness in the Florida sky, ran a small, tawny-haired boy. His bare ft, extending from his overalled legs, crackled from the fallen palmettos. He leaped to the air, flinging his arms toward a flock of white doves circling earlier mentioned him.
29 24360 Novi RdNovi, MI 48375 (248) 778-3185 "When your dog eats some shorts, and barfs all the day, that's annoy-yang." (Nobody ever gets that I'm singing this to "That's Amore", but I digress.) Okay, let's be serious for a moment - Emergency care is horrible to need. It's expensive, it's a traumatic moment for someone, and it's really inconvenient. After taking our standard poodle in for eating a pair of underwear and actually needing surgery, I felt tired from doing this late at night, sad because it's scary about my dog being at risk, and broke as you can imagine because surgery is also very expensive.
But the people that work here love animals, they are kind people that understand what our pets and companions mean to us, and they know what they are doing! Even my regular vet recommends them for Emergency Care. Conflicted about this place... Brought my guinea pig here last month as his back legs stopped working and one of his front paws was all clubbed up. They immediately took him back and put oxygen on him.
After waiting for him to be assessed, the young doctor came in and said he recommended euthanasia as any medical treatments we would pursue would be pricey with poor prognosis. I didn't like that I was not present when they assessed my guinea pig, how do I know for sure that they even assessed him? Feeling like I had no choice, I put him to sleep. The staff was VERY accommodating and kind during this tough moment.
They let me spend as much time with him as I needed in a private consult room, made a footprint of his paw, and I got a handwritten sympathy card from all the staff a week later. At this point I had come to terms with what had happened and appreciated the kindness I received from AEC Novi. This past week the same thing happened to a different guinea pig of mine (who did not share a cage with the previous one).
Obviously I was very confused how this could happen to two guinea pigs in separate cages within a month. I took this New Guinea pig to Animal Friends Veterinary Hospital in Canton (I highly recommend this place!) and the vet discovered my guinea pig who was showing the same symptoms as the one I euthanized had hundreds of mites and was literally being "eaten alive." Apparently mites are very easy to transfer from guinea pig to guinea pig.
This guinea pig is now on antibiotics, Revolution, and anti-inflammatory meds. She is already looking so much better after 2 days and might recover! This leads me to believe that AEC is not experienced with "exotic pets" such as guinea pigs even though their website says they see them. Had I taken Winston to Animal Friends Veterinary Hospital instead of AEC he might still be alive today. I have a hard time believing that they didn't catch the mite problem if they had done a full assessment.
I would not recommend taking your guinea pig here as they are not experienced with them and would rather euthanize the pet rather than look for the underlying cause. I wish they would have just said "we aren't that experienced with guinea pigs but here is a vet who is..." I did give them 3 stars as their staff was very kind and thoughtful. Maybe this place would be fine for a dog or cat but take your exotic pet elsewhere! On thanksgiving afternoon my 4 month old puppy ate some dinner of my Dads blood pressure Meds.
.. I'm not from the area... I google Pet ERs... and this place popped up! I am thankful for a place like this. They did a great job. Dr. Hughes was awesome and stayed late to make sure my puppy was going to be ok. And they followed up with my vet-back home... the next day and my Vet was impressed. Was it expensive? Does it matter? We need places like this! I wanted to post a follow-up review... I came in another time with a stray cat that I found.
I asked right away if they could scan it for a microchip and the person helping me said "cats usually don't have microchips". So I waited for about an hour and a half with this cat for the vet to come in. Turns out the cat was microchipped and it had an owner and I wasted my night sitting there. The staff was not so friendly this time around, I guess it just depends on who is working. I would still go with my pets in an emergency.
I have had to use Animal Emergency Center twice, and I have been impressed both times. The first was in September 2016. They took us back right away and thoroughly examined my cat. They were able to identify issues, and he was feeling better within a couple of days. Most recently I had to go there in January 2017. My other cat was having problems breathing. They took her back right away and the doctor saw me within minutes.
Although it was not the outcome anyone wanted - we had to put her down - I cannot say enough good things about how caring and compassionate everyone was. Dr Chronowski was so thoughtful in everything she said and did. The entire staff was so considerate - letting me pay before I had to go back with my cat to say goodbye, so that I wouldn't have to afterwards. They took a paw print of her and gave to me free of charge, which provided great comfort to my son.
They made a difficult situation easier to deal with, and I cannot say enough good things about them. This clinic saw us with our cat on a Sunday. Much thanks to Andrea, Hillary and the doctor who cared for our cat. Ultimately we had to put her down. The staff put us in the Family Room (no open bar) to hold our cat as she was put down. Thank you AEC. A thoughtful staff that worked efficiently and effectively.
You know how you get when your fur baby does something stupid and you make a rush to the vet? This place was friendly and reassuring, which I found very helpful. My Cavalier ate a tennis ball sized lump of pierogi dough and suffered miserably for it. The vet and staff were patient even though Bailey whined and cried like a monster (he has a very high pitched, deafening bark). They also addressed my concerns regarding his heart murmur, the vet talked about closely monitoring him in case of surgery but her confidence heeled during a stressful time.
When I called back a few times concerned with symptoms, they listened and cared rather than dismissing me. Not that I ever want to go back- good to know they are there. I can't think this staff enough for giving me peace and understanding trying to cure my cat and being available over a holiday weekend, then helping me put him down in such a comfortable and loving manner...from the bottom of my heart, thank you Everytime I've had to use them they went above and beyond to try and make sure everything was okay.
One of my cats that we had to put down absolutely loved the water in the bathroom, you always had to turn it on for her when you were in there. My wife and I came home one day and found her hiding in the bathroom cupboard, with labored breathing. We never knew her exact age but it was at least 16. After finding her like that we knew it was time to let her go. When we got here they were very nice and comforting.
We ended up asking if we could put her to sleep in the bathroom with the water running because she loved it so much and they were more than accommodating. About six months after having to put our older cat to sleep our other cat had an abscess tooth and they were incredibly helpful with that too. They do a really good job at explaining everything. We came here late the evening of December 20, 2015 where Doctor Dan Hughes help our sweet Max pass and end his pain.
Max was treated with love and compassion, as were we, his family. It was the most awful night of my life but this place acted with such grace. They sent a lovely card the next week and it had a card in it that showed me how to put a memorial up for Max. Thank you Animal Emergency Center & staff. So I came here due to all the positive reviews, sadly my experience wasn't so positive. I was told that if I wrote a review the owners attorney would contact me.
... (Guess that explains why theres no negative reviews) Well, I'm going to exercise my first amendment right of freedom of speech and voice my opinion of my horrible experience. This facility was not upfront with me of the extent the condition of my 14 year old cat in kidney failure. When I brought him in they said there was a chance he would get better, on the second day i was given an update that he needed to be there for 3 days not 72 hours (if he's not getting better why recommend this??), on the 3rd day I was called telling me he was in stage 4 kidney failure, and thats what his condition was all along! WTF! Mind you, all 3 progress calls were different doctors.
When i heard "stage 4" i was blown away. Had they told me that UPFRONT, i would have not admitted him, knowing he was going to die anyways. When i went in on his last day there (i only admitted him for 72 hours) to put him to sleep, i got there at 8pm and left at 1130pm. They CHARGED ME $219 for an additional day! He wasn't even there! The owner did reimburse me for the $219. Point is, they charged me.
Next, i got home and wondered why my bill was so much more than my original estimate. WELL! I was CHARGED an extra $606 of "work" they performed on my cat. These charges were not explained to me, ran past me and I did not authorize any of that work. What was on my original estimate and what was on my final estimate were two different write ups with medications and treatments. I played phone tag with the owner for about a month, she explained that she spoke to all the doctors involved and i quote "EVEN THOUGH they were wrong and didn't run anything by me" she will not reimburse me.
I was, and still am wanting for the $606 to be reimbursed. What a bad business practice. Owner reimbursed me $200 for "misc." on my original statement, to appease me but I'm still not happy. I even asked for the whole bill to be reimbursed since i was mislead and obviously she said no. Now i wont call this place greedy, but you can make your own assumption. The way i feel and look at it, it was given false hope about my animal, i was taken advantage of, and i feel they thought they had an open checkbook to play with, but in the end, i had to put my beloved cat to sleep and i was out almost $3000, and the impression i got was "too bad" when I voiced my concern, asking to be reimbursed.
Id also like to point out, during my initial write up the doctor gave me the impression that I would be getting a refund. She said she added in extra things they "might not" have to do and crossed them out, she said the $200 misc. charge was for anything extra. Obviously, the took full advantage of that plus some. Main reason I'm upset is because they were not upfront with me on his condition, maybe to better their own pockets? Funny how I was told he was stage 4 on his last day there.
Id also think its DISGUSTING that while I'm sitting there, sobbing, about having to put my animal asleep, they gave me the option of a "group" cremation or a "private" cremation. Guess it's another way to take advantage and jack up your bill when you have to think of your family member of 14 years being cremated with road kill. Id really like to be reimbursed for the whole bill minus cremation and/or $606 for the additional work that I didn't authorize.
Buyer beware. My review is not on services rendered and overall outcome rather it is based on the level of professionalism I encountered. Very rarely will vets (emergency) deal with cool, calm, situations so one would assume that they would understand that their candor needs to be maintained and complemented with patience and empathy. I brought my puppy in this weekend after he ate a toxic level of raisins.
I was interested to know and understand the long list of charges and treatments planned out for him and asked the vet tech and doctor to explain further. I am not sure if they were having a bad day, or month .. but I was met with a confrontational experience in doing so. I was told half truths and jumbled answers and asked if my medical knowledge was relating to animals because "you know they are so different".
Yes, I have a documented and degreed medical background, and yes I explained I do not have a vet degree but... these questions were basic and as soon as I was told one answer I looked it up only to see it was incorrect. If you don't know, or are flustered by these questions please say so, don't try to turn it onto the frantic owner just inquiring. Furthermore, when asking about the status of my dog and what they think I should do I was given generic text book answers including " Well I wouldn't take him home now, I love my dog.
.. but you can do whatever you like:. That was from the doc herself, I don't know if I am reading into it too much, but implying if I did take him home I would be unlike you who "loves their dog". I had to beg for copies of the lab results and when asking for the urinalysis lab ( I was charged for) I was told they didn't do a full one and there is no access to such info. Hmm.. so you can charge me but not do it or not have any record of such? Please remember that I am not trying to quiz you about your knowledge just understand what is going on to the best of my ability.
Regardless of your resume I do have a bit of understanding myself which shouldn't be a threat to you, so please don't treat me as if my motives are to be such. I have EVERY right to understand what is going on and request lab results- Oh and doc... you "loving your dog more than me" is not medical advice, nor is reading out of a text book when I am asking you your professional opinion. You all left a very expensive bad taste in my mouth.
Your Rochester office sure did the same. Thank you for providing fluids for my dog but please work on how you treat your frantic customers when providing care. Sometimes we can get compliant within our jobs and forget that we give care not just to the animal but to the owners as well. My dog started having a serious problem with one of her legs. I didn't call ahead, I just took her there on a Sunday after 9 PM.
The wait was short and they took all the information and the vitals etc. The vet came in and after explaining what had happened and after examining my dog she thought it was a torn ACL. After x-rays that also turned out to be the case. They sent us home with description and medication and to call if I needed any additional information. They called two days later to check on it and sent all the information to my regular vet.
It was also far more affordable than I have experienced for similar situations when I had to go after-hours to an emergency vet. I only give them one start because there is no option for zero stars. I will never, EVER, take my precious kitty here again. Long story short: My 3 month year old kitten had a broken leg, a spiral fracture on his back femur. I took him here to see what could be done, he was in so much pain.
When I arrived we were called back into a room immediately, they then took my kitty from the room for 2 HOURS. They complained that he was screaming and being uncooperative (what did they expect, he was scared, alone, and hurt). They did an x-ray and told me that the only solution for him was orthopedic surgery to place rods in his leg for $5k (at a different vet's office) or to CUT HIS LEG OFF. Are you serious? In the end, I took him to a vet my friend referred me to and had a cast placed for $350.
4 weeks later, his leg fracture had healed and the cast was removed. This was well over a year and a half ago and he is perfectly fine today, with all 4 legs. The veterinarians here were rude, unprofessional, and unrealistic. They are in the business to make money with zero consideration for the animals well being. Our dog had an unfortunate mishap that I won't go into details about for people with weak stomachs.
We had a business card from 5 years ago for this place and decided to take her here as it was late into the evening and everything else closed up for the night. The staff was very friendly and they took great care of our dog. Everything that was going on with her and the plan of action to resolve the problem was thoroughly explained to us. I recommend this place and am glad we took her to Animal Emergency Center in Novi.
Took my cat here a couple weeks ago. Very nice facility and staff. Would go here again. It is a little bit pricier than other emergency clinics I've been to and that's why four stars but if you're in an emergency situation, I'd recommend you go here. I had to take my 17-year-old cat there early yesterday morning after she "crashed" during the night. Everyone I interacted with was very kind and compassionate.
The vet was able to give me a realistic picture of her condition and explain what the viable options were. Yes, they are a bit pricey, but so is the emergency room at a "people" hospital and I didn't feel pressured into spending money on unneccesary tests and optional treatments. I got direct answers when I asked about my cat's situation and how it would impact her quality of life. Tragically, I had to put her down.
The doctor was very understanding and sympathetic, and explained how the process worked and what I could expect. I pray I never have to go through this again, but should I need an emergency vet in the future, I will go back. Came here when my dog passed. The staff was extremely friendly and caring. They did everything to make us comfortable and treated my dog with respect. A week later I received a card with the whole staff giving their condolences.
They truly care at Animal Emergency Center. Took our dog here for emergency patching and damage control of a cut from backing into a metal car port (yeah, inanimate objects strike again) - not just a flesh wound as she could not walk and was extremely vocal and bleeding profusely. Had to be carried to my car and into the clinic! It will make another interesting review when I have to get the blood stains cleaned from my car.
.. Turns out it severed two tendons including the Achilles tendon (partially). Friendly staff did their best to calm me and my dog down (I think I needed a sedative too). And called around to surgeons for same day surgery. We ended up going to a different surgeon that someone else referred us to but they did a great job patching her up and calling around for us. Not too expensive considering the level of emergency care needed - she also needed pain killers and a sedative.
And again my dog is extremely vocal (she's a rescue and often yelps even when not injured) so thanks for dealing with that too guys. My mom and I brought her dog here today after he had been throwing up. The building is super clean/modern, staff was SOO nice, and they took great care of him immediately. They took his temperature, vitals, gave him IV fluids and medication. We were in and out in less than an hour.
Also the fees were very reasonable! I would definitely take him back and recommend the Animal Emergency Center to others! - Side-note: We went to the Novi location. Overall GREAT experience!